Terms of Service
Last Updated: February 17, 2026
These Terms of Service (“Terms”) govern your access to and use of Rel8hub, a software platform operated by Complyn LLC (“Complyn,” “Rel8hub,” “we,” “our,” or “us”), including our website, applications, white-labeled booking system, payment integrations, messaging tools, and related services (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
1. Eligibility and Account Registration
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
When registering an account, you agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us immediately of any unauthorized access, security breach, or misuse of your account.
We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or create security, legal, or operational risk.
2. Description of Services
Rel8hub is a business management platform designed for salons and service-based professionals. The Services may include client management tools, appointment scheduling, calendar management, booking pages, payment integrations, financial tracking, messaging features, and related functionality.
Certain features of the Services are powered by third-party software, infrastructure providers, and payment processors. Rel8hub acts as a reseller, integrator, and white-label provider of certain third-party technologies. We do not directly own or operate all underlying systems that power the Services.
We may modify, update, enhance, restrict, or discontinue any feature of the Services at any time without liability.
3. Third-Party Platforms and Infrastructure
Some functionality within Rel8hub is provided through third-party platforms and service providers, including booking infrastructure and payment processors.
You acknowledge and agree that:
Certain Services rely on third-party infrastructure.
We do not control third-party systems.
Third-party providers may change, suspend, degrade, or discontinue functionality at any time.
Outages, delays, or errors may result from third-party systems.
Your use of third-party services may also be subject to their respective terms and privacy policies. We are not responsible for the availability, performance, or security of third-party services.
4. Acceptable Use and User Responsibilities
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
You may not:
Use the Services for fraudulent, deceptive, or illegal activity.
Upload unlawful, infringing, defamatory, or harmful content.
Attempt to bypass security protections.
Interfere with system integrity or platform operations.
Reverse engineer or copy the Services.
You are solely responsible for:
The accuracy and legality of your data.
All content uploaded to the platform.
All appointments scheduled through your account.
All pricing, services, and representations made to your clients.
5. Messaging, Client Communications, and Legal Compliance
If you use Rel8hub to send emails, text messages, appointment reminders, or other communications to clients, you are solely responsible for complying with all applicable laws governing communications, including consent requirements and anti-spam regulations.
You represent and warrant that you have obtained all necessary permissions and consents before contacting clients through the platform.
We are not responsible for claims arising from unauthorized or unlawful messaging practices.
6. Account Security and Data Responsibility
You are responsible for safeguarding your credentials and maintaining appropriate internal security practices.
You are responsible for maintaining independent backups of your data. While we implement reasonable safeguards, we do not guarantee against data loss, corruption, or unauthorized access.
User data may be stored and processed through third-party infrastructure providers in accordance with their systems and security practices.
7. Subscription Plans and Billing
Certain features require a paid subscription. Pricing, billing cycles, and plan details are disclosed at the time of purchase.
Payments are processed by third-party payment providers such as Stripe. By subscribing, you authorize recurring charges according to your selected plan.
Subscriptions renew automatically unless canceled prior to the renewal date. All fees are non-refundable except where required by law.
We do not guarantee that subscription pricing will remain unchanged and reserve the right to modify pricing with advance notice.
8. Free Trials and Promotions
Free trials or promotional pricing may convert automatically into paid subscriptions unless canceled before the trial ends.
We may modify or discontinue promotional offers at any time.
9. Intellectual Property
All intellectual property rights in the Services, including software, designs, branding, and documentation, are owned by Complyn LLC or its licensors.
You receive a limited, non-exclusive, non-transferable, revocable license to use the Services for internal business purposes during your subscription period.
You may not copy, distribute, modify, or create derivative works from the Services without written consent.
10. User Data and Ownership
You retain ownership of all content and data you upload to the Services.
You grant us a limited license to host, process, transmit, and display your data solely for the purpose of operating and improving the Services.
We do not sell your data.
Upon termination of your account, you may request data export within 30 days. After that period, we may delete your data in accordance with our retention policies.
11. Service Availability and No Service Level Guarantee
The Services are provided on an as-available basis.
We do not guarantee uninterrupted access, error-free operation, or any minimum uptime level unless explicitly agreed in writing.
We are not responsible for downtime, service interruptions, or technical failures caused by third-party infrastructure providers.
12. Disclaimer of Warranties
The Services are provided as is and as available without warranties of any kind.
To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
We do not guarantee that the Services will meet your specific business requirements.
13. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for lost profits, lost revenue, lost business opportunities, missed appointments, business interruption, or indirect or consequential damages.
Our total liability for any claim arising out of or relating to the Services shall not exceed the total amount you paid to us in the twelve months preceding the claim.
These limitations apply regardless of the legal theory asserted.
14. Indemnification
You agree to indemnify, defend, and hold harmless Complyn LLC and its affiliates from any claims, damages, liabilities, and expenses arising from:
Your use of the Services.
Your violation of these Terms.
Your client communications.
Your pricing, services, or representations to customers.
Your data or content.
15. Force Majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control, including internet outages, cyberattacks, infrastructure failures, natural disasters, government actions, or third-party service disruptions.
16. Termination
We may suspend or terminate your account for violation of these Terms, nonpayment, or conduct that poses risk to the platform or other users.
You may cancel your subscription at any time. Cancellation does not entitle you to a refund for the current billing period.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Idaho.
Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Idaho, and you consent to personal jurisdiction in those courts.
18. Modifications to the Terms
We may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
19. Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.
20. Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and Complyn LLC regarding the Services.
21. Contact Information
Complyn LLC
Attn: Rel8hub Legal
PO Box 445
Rigby, ID 83442
United States
Email: legal@rel8hub.com
